AI Usage Policy
Starlight Cleaning Services
Last Updated: 6th February 2025
1. Introduction
Starlight Cleaning Services is committed to maintaining transparency and ethical standards in our use of technology, including artificial intelligence (AI). This policy outlines how AI may be used within our business operations while ensuring that our clients privacy, security and service quality are upheld.
2. Use of AI in Our Business
We may use AI-powered tools to enhance customer service, streamline administrative tasks, and improve overall efficiency. This may include:
Automated scheduling and appointment reminders to ensure timely and efficient service.
Customer support tools such as AI-powered chatbots to provide quick responses to common enquiries.
AI-assisted data management to help organise booking details, invoices, and client preferences.
Quality control tools to analyse feedback and improve our cleaning services.
3. Data Protection and Privacy
All AI tools used by Starlight Cleaning Services comply with data protection regulations, including the UK GDPR. Personal data processed through AI systems will be handled securely and will not be shared with unauthorised parties. AI will not be used for decision-making that may negatively impact clients or employees without human oversight.
4. AI and Client Communications
AI-generated communications, such as automated emails or appointment reminders, will be reviewed to ensure accuracy and relevance. AI will not replace human interaction for personalised customer support or dispute resolution.
5. Limitation of AI Use
AI will not be used to process sensitive personal information, make employment decisions, or conduct surveillance. Any AI system we use is regularly assessed to ensure fairness, accuracy, and compliance with legal and ethical standards.
6. Policy Updates
This policy will be reviewed periodically to reflect advancements in AI technology and regulatory requirements. Clients will be notified of any significant changes.
7. Contact Information
For any questions regarding our AI usage, please contact:
Starlight Cleaning Services
Phone: 07718495853