Privacy Policy
Starlight Cleaning Services
Last Updated: Feb 2025
1. Introduction
At Starlight Cleaning Services, we take your privacy and the protection of your personal data seriously. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our services, visit our website, or communicate with us.
If you have any questions about how we handle your data, please contact us using the details below.
2. Contact Details
• Company Name: Starlight Cleaning Services
• Country of Operation: United Kingdom
• Email Address: cleaning@starlightrentals.net
• Phone Number: 07718495853
3. What is Personal Data?
“Personal data” refers to any information that identifies an individual, either directly or indirectly, such as a name, address, phone number, or email address.
We may process your personal data when you:
• Make a booking via our website, phone, email, or social media.
• Submit an enquiry through our website or other contact methods
• Provide feedback or testimonials.
• Interact with us on social media.
• Correspond with us via phone, email, or post.
4. Personal Data We Process
We only collect and process personal data where it is necessary to fulfil a contract with you, comply with legal obligations, or where you have given consent. Below is a summary of the data we may collect, how we use it, and how long we store it:
Email Address
• Used for booking confirmations, invoices, and occasional marketing offers.
• Based on your consent; retained for up to six years after the end of our business relationship or until you withdraw consent.
• Shared only with our internal team and cleaning contractors.
Home Address
• Collected when you book a cleaning service, as we need access to the property.
• Processed based on your consent and our contractual obligation.
• Retained for up to six years after our last service or until you withdraw consent.
Payment Details
• Used to process payments for our services.
• Payment data is encrypted and securely handled; we do not store your full payment details.
Professional Details (For Business Clients)
• If a company books our services, we may process contact details of the relevant person in the organisation.
• Retained for up to six years or until you withdraw consent.
Photos/Images
• Occasionally, we may request images of your property to provide an accurate quote.
• Images are processed with your consent and stored for up to three weeks.
5. Cookies and Website Tracking
If our website uses cookies, they will help improve your browsing experience. You can control cookie settings through your browser preferences.
6. Where Your Data is Stored
All personal data is stored and processed securely within the United Kingdom and the European Economic Area (EEA), in compliance with data protection laws.
7. Data Security
We take appropriate security measures to protect your data from unauthorised access, alteration, disclosure, or destruction.
8. Your Rights
Under data protection laws, you have the following rights:
• Right to Access: Request a copy of your personal data.
• Right to Rectification: Ask us to correct inaccurate information.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your data, unless we have a legal obligation to keep it.
• Right to Restriction of Processing: Ask us to limit how we use your data.
• Right to Object: Object to the processing of your data under certain circumstances.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
• Right to Data Portability: Request your data in a format that can be transferred to another service provider.
• Right to Lodge a Complaint: If you believe we have mishandled your data, you can file a complaint with the UK Information Commissioner’s Office (ICO).
To exercise any of these rights, please contact us at cleaning@starlightrentals.net
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.
10. Contact Us
For any privacy-related questions or requests, contact us at:
Starlight Cleaning Services
Emily Mason
07718495853